SHIPPING POLICY
Thank you for shopping with us. We are committed to processing and delivering every order carefully, securely, and efficiently. Please review the following shipping terms before placing an order.
1. ORDER PROCESSING
Orders are generally processed within 3–7 business days after payment has been successfully confirmed.
Processing includes payment verification, product inspection, packaging, and preparation for shipment. Orders are not normally processed or shipped on weekends or public holidays.
Processing times may be extended during peak seasons, promotional events, inventory checks, or other periods of unusually high order volume.
2. FREE SHIPPING
Free standard shipping is provided on all eligible orders.
No standard shipping fee will be charged at checkout unless a different shipping option, special delivery service, or destination-specific charge is clearly disclosed before the order is completed.
Free shipping does not include customs duties, import taxes, local handling fees, or other charges imposed by authorities or service providers in the destination country or region.
3. DELIVERY TIME
Delivery times vary depending on the destination, carrier availability, customs clearance, local postal services, weather conditions, and other circumstances outside our reasonable control.
Any delivery date or transit time displayed during checkout or provided after shipment is an estimate only and is not guaranteed.
Delays caused by customs inspections, transportation disruptions, public holidays, severe weather, local delivery conditions, or other events beyond our control may occur.
4. SHIPPING CONFIRMATION AND TRACKING
After an order has been processed and transferred to the carrier, shipping confirmation and tracking information will normally be provided.
Tracking information may require several business days to become active after the carrier receives the package.
Customers are responsible for monitoring tracking updates and responding promptly to any delivery instructions or carrier requests.
5. SHIPPING ADDRESS
Customers must provide an accurate and complete shipping address when placing an order.
Please carefully check the recipient’s name, street address, apartment or unit number, city, state or province, postal code, country or region, and telephone number before completing the purchase.
We are not responsible for delays, failed deliveries, losses, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Address changes cannot be guaranteed after an order has entered processing or has been shipped.
6. CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated during checkout, these charges are not included in the product price and are the responsibility of the recipient.
We do not control customs procedures or determine the amount of any applicable duties, taxes, or fees.
7. RESTRICTED AND SANCTIONED DESTINATIONS
We do not provide services, accept orders, process transactions, or ship products to any country, territory, region, person, or entity subject to applicable trade sanctions, embargoes, export controls, or other legal restrictions.
Orders involving a sanctioned or restricted destination, customer, payment method, recipient, or transaction may be rejected, cancelled, suspended, or refunded.
We may also decline shipment where delivery is prohibited by applicable law, payment service providers, financial institutions, logistics carriers, or regulatory authorities.
Restrictions may be updated from time to time in response to changes in applicable laws, sanctions programs, carrier coverage, or compliance requirements.
8. FAILED, REFUSED, OR UNDELIVERABLE PACKAGES
A package may be returned if it is refused, unclaimed, incorrectly addressed, or considered undeliverable by the carrier.
Where permitted by law, any return shipping costs, customs charges, handling fees, or other expenses resulting from an incorrect address, refusal, or failure to collect the package may be deducted from the refund.
If a package is returned to us, any eligible refund will be handled in accordance with the Return and Refund Policy.
9. LOST OR DAMAGED PACKAGES
If tracking shows unusual delays, loss, or delivery damage, please contact customer support and provide the order number and any available photographs or supporting information.
We may review the matter with the carrier before offering a replacement, refund, or other appropriate resolution.
A package marked as delivered by the carrier will generally be considered delivered. Customers should first check the delivery location, household members, neighbors, building reception, and local carrier before reporting the package as missing.
10. SEPARATE SHIPMENTS
Products from the same order may be shipped separately due to inventory availability, packaging requirements, warehouse location, or carrier arrangements.
If an order is divided into multiple shipments, separate tracking details may be provided. No additional standard shipping fee will be charged solely because an order is delivered in separate packages.
11. SHIPPING POLICY UPDATES
This Shipping Policy may be updated from time to time to reflect changes in shipping services, carrier availability, legal requirements, sanctions restrictions, or business practices.
The version displayed on this website at the time of purchase will apply to the relevant order, unless applicable law requires otherwise.